Maintenance & Monthly Service Plans

Advanced Automation’s monthly service plans are designed to offer our clients Support and Services at affordable rates AND now offer our state of the art, Active Management System, which will increase your productivity and savings through eliminating down time.

The Active Management System will automatically monitor and report many pre-failure conditions based upon the determined thresholds for your company and provide automatic proactive actions to improve your system’s health. It allows for Group Management of your network, enabling a procedure to be performed one time to the entire network; therefore, generating uninterrupted workflow. Trip fees are $49 and travel is $55 per hour.

 

Concierge Agreement

If your business desires 100% protection and cost control when it comes to its IT budget, the Concierge Service Plan is your solution. Advanced Automation is your technical service concierge providing UNLIMITED REMOTE AND ONSITE SUPPORT, our ACTIVE MANAGEMENT SYSTEM, the best response times on service tickets and discounted hourly rates. In addition to your concierge service, your office will receive:

  •     Comprehensive Monitoring of the Server
  •     Anti-Virus Monitoring
  •     Workstation and Network Monitoring
  •     Local Backup Monitoring
  •     Automated Remediation Protocol
  •     Detailed Service Audit Trail
  •     Automated Hardware and Software Inventory
  •     Product Key Harvesting
  •     Automatic Virus Remediation
  •     Regular Proactive Service
  •     Annual Review of Disaster Recovery Plan
  •     Periodic Restore Test
  •     Patch Management

Premier Agreement

Maybe your office is an average size and Unlimited Onsite Support is a little much, but UNLIMITED REMOTE SUPPORT sounds like the perfect plan. Well, Advanced Automation Inc. (AAI) is listening. We monitor and protect your practice as if it were oour own. Keep your workstations virus free. We will help you backup either locally or in the cloud. The Premier Service Plan provides UNLIMITED REMOTE SUPPORT, our ACTIVE MANAGEMENT SYSTEM, discounted hourly rates AND:

  •     Comprehensive Monitoring of the Server
  •     Anti-Virus Monitoring
  •     Workstation Monitoring
  •     Local Backup Monitoring
  •     Automated Remediation Protocol
  •     Detailed Service Audit Trail
  •     Automated Hardware Inventory
  •     Product Key Harvesting
  •     Automatic Virus Remediation
  •     Network Monitoring
  •     Automated Software Inventory

Advantage Agreement

Looking for an IT plan that monitors your network health and offers discounted services when needed? Advanced Automation’s Advantage Service Plan has you covered. This plan provides our ACTIVE MANAGEMENT SYSTEM for the entire network along with 2 hours of Remote support monthly and discounted hourly rates. Also, take advantage of these additional services included in this plan:

  •     Comprehensive Monitoring of the Server
  •     Anti-Virus Monitoring
  •     Workstation and Network Monitoring
  •     Local Backup Monitoring
  •     Automated Remediation Protocol
  •     Detailed Service Audit Trail
  •     Automated Hardware and Software Inventory
  •     Product Key Harvesting
  •     Automatic Virus Remediation
  •     Patch Management

Plus Agreement

Your business is small and so are your IT needs. But, the confidence that you have an IT company available when you need them is reassuring. Advanced Automation is assuring you that we will be there for your IT needs. The Plus Service Plan provides two hours of Remote support monthly, discounted hourly rates, plus these Server extras:

  •     ACTIVE MANAGEMENT SYSTEM
  •     Comprehensive Monitoring of the Server
  •     Anti-Virus Monitoring
  •     Local Backup Monitoring
  •     Automated Remediation Protocol
  •     Detailed Service Audit Trail
  •     Automated Hardware Inventory
  •     Product Key Harvesting
  •     Automatic Virus Remediation
  •     Server Patch Management
  •     Automated Software Inventory

 

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